📦 Returns

Due to the nature of fragrance products, we only accept returns under the following conditions:

• The product is damaged during delivery
• You received the wrong item
• The product is leaking or defective

To request a return, you must:

• Contact us within 48 hours of receiving your order
• Provide clear photos or video proof of the issue
• Keep the product unused and in its original packaging

We reserve the right to reject returns that do not meet these conditions.

💰Refunds

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within a certain amount of days.

Refunds will be processed within 5–7 business days

• Refunds will be issued via the original payment method
• For Cash on Delivery orders, refund will be sent via mobile banking

Shipping charges are non-refundable unless the mistake was from our side.

🚚 Exchange Policy

We offer exchange only if:

• The wrong product was sent
• The item arrived damaged

We do not offer exchange based on personal scent preference.

Fragrance performance may vary depending on skin chemistry and weather conditions.

❌ Non-Returnable Items

• Used perfumes
• Opened bottles (unless damaged)